{"id":19578,"date":"2026-04-20T02:41:44","date_gmt":"2026-04-20T02:41:44","guid":{"rendered":"https:\/\/vababazar.de\/refund-and-return-policy\/"},"modified":"2026-08-10T06:48:28","modified_gmt":"2026-08-10T06:48:28","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/vababazar.de\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19578\" class=\"elementor elementor-19578 elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fd6484 e-flex e-con-boxed e-con e-parent\" data-id=\"6fd6484\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e9b6be elementor-widget elementor-widget-wd_text_block\" data-id=\"3e9b6be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><\/p>\n<h3 data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">Return and Refund Policy<\/b><\/h3>\n<p class=\"wp-block-paragraph\" data-path-to-node=\"5\">Our policies were developed in accordance with German and European consumer protection laws to ensure a transparent and trustworthy shopping experience on <b data-path-to-node=\"5\" data-index-in-node=\"166\">vababazar.de<\/b>.<\/p>\n<h4 data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">1. Right of Withdrawal<\/b><\/h4>\n<p data-path-to-node=\"7\">Consumers in Germany have the right to cancel a purchase agreement within <b data-path-to-node=\"7\" data-index-in-node=\"58\">14 days<\/b> without providing a reason. The cancellation period is 14 days from the day you or a third party designated by you took possession of the goods. To<span class=\"citation-2239 citation-2240 citation-end-2240\">exercise<\/span> your right to cancel<span class=\"citation-2239 citation-2240 citation-end-2240\">, please contact us by email and clearly state your order number and your decision to cancel.<\/span>  <\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<h4 data-path-to-node=\"8\"><b data-path-to-node=\"8\" data-index-in-node=\"0\"><span class=\"citation-2237 citation-2238 citation-end-2238\">2. Return Policy<\/span><\/b><\/h4>\n<ul data-path-to-node=\"9\">\n<li>\n<p data-path-to-node=\"9,0,0\"><span class=\"citation-2235 citation-2236 citation-end-2236\">Products must be returned in their original condition and in their original packaging.<\/span><\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<\/li>\n<li>\n<p data-path-to-node=\"9,1,0\"><span class=\"citation-2233 citation-2234 citation-end-2234\">For hygiene and safety reasons, opened or previously used consumable<\/span><span class=\"citation-2233 citation-end-2233\">(such as e-cigarettes and e-liquids) may be excluded from return.<\/span><\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<\/li>\n<li>\n<p data-path-to-node=\"9,2,0\"><span class=\"citation-2232 citation-end-2232\">We reserve the right to refuse returns of products<\/span>that show obvious signs of use or damage.<\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<\/li>\n<li>\n<p data-path-to-node=\"9,3,0\">Return requests must be submitted within 14 days of delivery.<\/p>\n<\/li>\n<\/ul>\n<h4 data-path-to-node=\"10\"><b data-path-to-node=\"10\" data-index-in-node=\"0\">3. Refund Process<\/b><\/h4>\n<p data-path-to-node=\"11\">As soon<span class=\"citation-2230 citation-2231 citation-end-2231\">as<\/span> we receive<span class=\"citation-2230 citation-2231 citation-end-2231\">and inspect<\/span> the returned products<span class=\"citation-2230 citation-2231 citation-end-2231\">, we will notify you whether your refund has been approved or denied.<\/span><\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<ul data-path-to-node=\"12\">\n<li>\n<p data-path-to-node=\"12,0,0\"><span class=\"citation-2228 citation-2229\">Approved refunds will be processed within <\/span><b data-path-to-node=\"12,0,0\" data-index-in-node=\"49\"><span class=\"citation-2228 citation-2229\">5\u201310 business days<\/span><\/b><span class=\"citation-2228 citation-2229 citation-end-2229\"> processed.<\/span><\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<\/li>\n<li>\n<p data-path-to-node=\"12,1,0\"><span class=\"citation-2226 citation-2227 citation-end-2227\">The refund will be issued<\/span><span class=\"citation-2226 citation-end-2226\">via the original payment method.<\/span><\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<\/li>\n<li>\n<p data-path-to-node=\"12,2,0\"><span class=\"citation-2225 citation-end-2225\">Shipping costs will be reimbursed only in accordance with applicable laws.<\/span><\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<\/li>\n<\/ul>\n<h4 data-path-to-node=\"13\"><b data-path-to-node=\"13\" data-index-in-node=\"0\"><span class=\"citation-2224 citation-end-2224\">4. Return Shipping Costs<\/span><\/b><\/h4>\n<p data-path-to-node=\"14\">The customer is generally responsible for return shipping <span class=\"citation-2223 citation-end-2223\">costs<\/span>, unless otherwise required by law. For defective or incorrectly delivered products, we will provide a return label or reimburse reasonable return shipping costs. <\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<h4 data-path-to-node=\"15\"><b data-path-to-node=\"15\" data-index-in-node=\"0\">5. Damaged or Defective Products<\/b><\/h4>\n<p data-path-to-node=\"16\">If you have received a damaged or defective product, please contact us within <b data-path-to-node=\"16\" data-index-in-node=\"110\">48 hours of delivery<\/b> and send photo or video evidence to our customer service department. Depending on the situation, we will offer a replacement, repair, or refund in accordance with the statutory warranty provisions. <\/p>\n<h4 data-path-to-node=\"17\"><b data-path-to-node=\"17\" data-index-in-node=\"0\">6. Statutory Warranty<\/b><\/h4>\n<p data-path-to-node=\"18\">Under German law, consumers are entitled to a statutory warranty covering:<\/p>\n<ul data-path-to-node=\"19\">\n<li>\n<p data-path-to-node=\"19,0,0\">24 months for new goods<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"19,1,0\">12 months for used goods<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"20\">This warranty<span class=\"citation-2220 citation-2221 citation-2222 citation-end-2222\">applies to defects that already existed at the time of delivery.<\/span><\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<h4 data-path-to-node=\"21\"><b data-path-to-node=\"21\" data-index-in-node=\"0\"><span class=\"citation-2217 citation-2218 citation-2219 citation-end-2219\">7. Non-returnable Items<\/span><\/b><\/h4>\n<ul data-path-to-node=\"22\">\n<li>\n<p data-path-to-node=\"22,0,0\"><span class=\"citation-2214 citation-2215 citation-2216 citation-end-2216\">Opened consumables or products with a broken hygiene seal<\/span><\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<\/li>\n<li>\n<p data-path-to-node=\"22,1,0\"><span class=\"citation-2211 citation-2212 citation-2213 citation-end-2213\">Custom-made or personalized<\/span><span class=\"citation-2211 citation-2212 citation-end-2212\">products<\/span><\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<\/li>\n<li>\n<p data-path-to-node=\"22,2,0\"><span class=\"citation-2209 citation-2210 citation-end-2210\">Gift Cards and Digital Downloads<\/span><\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<\/li>\n<\/ul>\n<h4 data-path-to-node=\"23\"><b data-path-to-node=\"23\" data-index-in-node=\"0\"><span class=\"citation-2207 citation-2208 citation-end-2208\">8. Cancellation Form<\/span><\/b><\/h4>\n<p data-path-to-node=\"24\"><span class=\"citation-2205 citation-2206 citation-end-2206\">You can use the following template to exercise your right of withdrawal:<\/span><span class=\"citation-2205 citation-end-2205\">:<\/span><\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<blockquote data-path-to-node=\"25\">\n<p data-path-to-node=\"25,0\"><span class=\"citation-2204\">I\/We hereby cancel the purchase agreement I\/we entered into for the following goods: <\/span><b data-path-to-node=\"25,0\" data-index-in-node=\"94\"><span class=\"citation-2204 citation-end-2204\">[Please<\/span> <span class=\"citation-2203\">enter<\/span><span class=\"citation-2204 citation-end-2204\"> order number<\/span> <span class=\"citation-2203\">and items]<\/span><\/b><span class=\"citation-2203 citation-end-2203\">.<\/span> <span class=\"citation-2202\">Ordered on \/ Received on:  <\/span><b data-path-to-node=\"25,0\" data-index-in-node=\"166\"><span class=\"citation-2202\">[Enter date]<\/span><\/b><span class=\"citation-2202 citation-end-2202\">.<\/span> <span class=\"citation-2201\">Consumer's name:  <\/span><b data-path-to-node=\"25,0\" data-index-in-node=\"208\"><span class=\"citation-2201\">[Your Name]<\/span><\/b><span class=\"citation-2201 citation-end-2201\">.<\/span> <span class=\"citation-2200\">Consumer's address:  <\/span><b data-path-to-node=\"25,0\" data-index-in-node=\"248\"><span class=\"citation-2200\">[Your Address]<\/span><\/b><span class=\"citation-2200 citation-end-2200\">.<\/span> <span class=\"citation-2199 citation-end-2199\">Signature (only for paper notifications).<\/span> <span class=\"citation-2198\">Date:  <\/span><b data-path-to-node=\"25,0\" data-index-in-node=\"317\"><span class=\"citation-2198 citation-end-2198\">[Current Date]<\/b>.<\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"> <\/div>\n<\/blockquote>\n<h4 data-path-to-node=\"26\"><b data-path-to-node=\"26\" data-index-in-node=\"0\">Contact Information for Returns &amp; Refunds<\/b><\/h4>\n<p data-path-to-node=\"27\">If you would like to initiate a return or have questions about your order, please contact us here:<\/p>\n<ul data-path-to-node=\"28\">\n<li>\n<p data-path-to-node=\"28,0,0\"><b data-path-to-node=\"28,0,0\" data-index-in-node=\"0\">Sales Inquiries:<\/b> <a class=\"ng-star-inserted\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwj32vri2JKUAxUAAAAAHQAAAAAQ8QE\">sales@vababazar.de<\/a><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"28,1,0\"><b data-path-to-node=\"28,1,0\" data-index-in-node=\"0\">Customer Service:<\/b> <a class=\"ng-star-inserted\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwj32vri2JKUAxUAAAAAHQAAAAAQ8gE\">service@vababazar.de<\/a><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"28,2,0\"><b data-path-to-node=\"28,2,0\" data-index-in-node=\"0\">Website:<\/b> <a class=\"ng-star-inserted\" href=\"https:\/\/vababazar.de\/en\/\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwj32vri2JKUAxUAAAAAHQAAAAAQ8wE\">https:\/\/vababazar.de<\/a><\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"29\"><i data-path-to-node=\"29\" data-index-in-node=\"0\">Note: Please do not return any items to us before contacting our customer service department. All returns are processed through our warehouse in Germany after prior consultation. <\/i><\/p>\n<p><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Our policies were developed in accordance with German and European consumer protection laws to ensure a<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-19578","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund and Return Policy - VaBaBazar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vababazar.de\/en\/refund-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Return Policy\" \/>\n<meta property=\"og:description\" content=\"Return and Refund Policy Our policies were developed in accordance with German and European consumer protection laws to ensure a\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vababazar.de\/en\/refund-and-return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"VaBaBazar\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-10T06:48:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/vababazar.de\\\/en\\\/refund-and-return-policy\\\/\",\"url\":\"https:\\\/\\\/vababazar.de\\\/en\\\/refund-and-return-policy\\\/\",\"name\":\"Refund and Return Policy - VaBaBazar\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/vababazar.de\\\/en\\\/#website\"},\"datePublished\":\"2026-04-20T02:41:44+00:00\",\"dateModified\":\"2026-08-10T06:48:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/vababazar.de\\\/en\\\/refund-and-return-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/vababazar.de\\\/en\\\/refund-and-return-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/vababazar.de\\\/en\\\/refund-and-return-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/vababazar.de\\\/en\\\/home\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund and Return Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/vababazar.de\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/vababazar.de\\\/en\\\/\",\"name\":\"VaBaBazar\",\"description\":\"VaBaBazar \u2013 Einweg E-Zigaretten &amp; 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