Frequently Asked Questions
Please contact us as soon as possible after placing your order. If the order has not yet been shipped, we can make changes or cancel it.
Please contact our customer service directly. We'll quickly help you resolve any issues with your product or delivery.
We offer a 30-day return policy for most items, starting from the delivery date.
The products must be in their original condition, unused, and returned in their complete original packaging, including all labels.
For more information about the return process and eligibility, please contact our customer service at service@vabavape.de.
We ship all orders directly from our warehouse in Germany.
Delivery usually takes 3–5 business days.
Once your order has been shipped, you'll receive an email with your tracking number so you can easily track your order at any time.